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Privacy Policy

Last Updated: September 1, 2023

At Maple Journeys, we respect your privacy and are committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our website, and information from third parties.

Personal Information You Provide to Us

We may collect the following types of personal information when you interact with our website:

  • Contact Information: Name, email address, phone number, and mailing address when you subscribe to our newsletter, fill out a contact form, or register for an account.
  • Profile Information: If you create an account, we collect your username, password, and preferences.
  • Communication Information: When you contact us, we store a record of your correspondence.
  • Payment Information: When you make a purchase, our payment processors collect your payment information on our behalf.
  • Feedback and Submissions: Information you provide in surveys, testimonials, or content submissions.

Information Collected Automatically

When you use our website, we may automatically collect certain information about your device and usage patterns, including:

  • Device Information: IP address, browser type and version, operating system, device type, and screen resolution.
  • Usage Data: Pages viewed, time spent on pages, links clicked, and the page you visited before navigating to our website.
  • Location Information: General location information inferred from your IP address.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences. For more information, please see our Cookie Policy.

Information from Third Parties

We may receive information about you from third parties, including:

  • Social Media Platforms: If you interact with our social media accounts or use social login features.
  • Business Partners: Travel agencies or partners with whom we collaborate on joint offerings.
  • Publicly Available Sources: Information that is publicly available.

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and Improving Our Services: To operate our website, process transactions, respond to inquiries, and enhance user experience.
  • Communication: To send you updates, newsletters, marketing communications, and respond to your requests.
  • Personalization: To tailor content and recommendations based on your preferences and browsing history.
  • Analytics and Research: To understand how users interact with our website and improve our offerings.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.
  • Security: To protect the security and integrity of our website, business, and users.

How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: Companies that perform services on our behalf, such as payment processing, data analytics, email delivery, and customer service.
  • Business Partners: Travel operators, hotels, and other businesses we partner with to offer services or joint promotions.
  • Affiliates: Our subsidiaries and affiliated companies may access your information for the purposes described in this policy.
  • Legal Requirements: When required by law, legal process, or government requests, or to protect our rights, privacy, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, reorganization, or sale of all or a portion of our assets.
  • With Your Consent: We may share information with third parties when you direct us to do so or give us your consent.

We do not sell your personal information to third parties for their direct marketing purposes.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information in certain circumstances.
  • Restriction: You can request that we restrict the processing of your information.
  • Data Portability: You can request a copy of the information you provided to us in a structured, commonly used, and machine-readable format.
  • Objection: You can object to our processing of your information based on our legitimate interests.
  • Withdraw Consent: You can withdraw your consent at any time where we rely on consent to process your information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in any marketing email we send. Even if you opt out of marketing communications, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.

Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings and our cookie consent tool. For more information, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and whether we can achieve the purposes of the processing through other means.

International Data Transfers

We are based in Canada and process information on servers located in Canada and other countries. Your information may be transferred to, stored, and processed in a country different from your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your information receives an adequate level of protection wherever it is processed.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review the Privacy Policy whenever you access our website or otherwise interact with us to stay informed about our information practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Maple Journeys
123 Maple Street
Toronto, ON M5V 2H1
Canada

Email: [email protected]
Phone: +1 (416) 555-7890

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